Terms and conditions of Sales
I / We are Taiwanrice.org, a company registered in Australia
You are: Anyone who uses Our Website.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.
The terms and conditions:
1.Definitions
In this agreement:
| “Carrier” | means any person or business contracted by us to carry Goods from us to you. |
| “Content” | means any content in any form published on Our Website by us or any third party with our consent. |
| “Goods” | means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you. |
| “Our Website” | means any website of ours, and includes all web pages controlled by us. |
| “Post” | means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly. |
2.Interpretation
In this agreement unless the context otherwise requires:
2.1.a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
2.2.these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
2.3.any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
2.4.any obligation of any person arising from this agreement may be performed by any other person;
2.5.in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
2.6.the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;
2.7.a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.8.in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party,
2.9.these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
2.10.this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3.Our contract with you
3.1.This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2.Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
3.3.If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4.We do not guarantee that Goods advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
3.5.The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.6.If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
3.7.We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4.Acceptance of your order
4.1.Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the Goods to you. [At any point up until then, we may decline to supply the Goods to you without giving any reason].
4.2.If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
4.2.1.accept the alternatives we offer;
4.2.2.cancel all or part of your order.
5.Price and payment
5.1.The price payable for the Goods that you order is clearly set out on Our Website.
5.2.sted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
5.3.If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
5.4.The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
5.5.If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
6.Security of your credit card
We take care to make Our Website safe for you to use.
6.1.Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
7.Cancellation and refunds
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
7.1.We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
7.2.The following rules apply to cancellation of your order:
7.2.1.If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
7.2.2.If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
7.2.3.We will return your money subject to the following conditions:
7.2.3.1we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
7.2.3.2you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
7.3.The option to cancel your order is not available:
7.3.1.if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
7.3.2.if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
7.3.3.if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
7.4.You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
7.5.In any of the above scenarios, we will return your money within 14 days.
8.Liability for subsequent defects
8.1.1Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
8.2.The procedure to return the faulty Goods is as follows:
8.2.1.the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
8.3.We will return your money subject to the following conditions:
8.3.1.we receive the Goods with labels and packaging intact.
8.3.2.you comply with our returns procedure. We cannot return your money unless we know who sent them.
8.3.3.you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
8.4.If any defect is found, then we shall:
8.4.1.repair or replace the Goods, or
8.4.2.refund the full cost you have paid including the cost of returning the Goods.
9.Delivery and pick up
- Goods are delivered within 14 days from the day you place an order to purchase the Goods.
9.1.Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
9.2.If we are not able to deliver your Goods within 14 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
9.3.We may deliver the Goods in instalments if they are not all available at the same time for delivery.
9.4.Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
9.5.All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
9.6.Signing “Unchecked”, “Not Checked” or similar is not acceptable.
9.7.Goods are sent by post. We will send you a message by email to tell you when we have despatched your order
9.8.If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
9.9.Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
9.10.Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
9.11.Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
9.12.If you pick up Goods from our premises then:
9.12.1.we will not be able to assist you in loading heavy items;
9.12.2.Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
9.12.3.you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
10.Goods returned
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:
10.1.We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
10.2.Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
10.3.The Goods must be returned to us as soon as any defect is discovered but not later than 14 days
10.4.So far as possible, Goods should be returned:
10.4.1.with both Goods and all packaging as far as possible in their original condition;
10.4.2.securely wrapped;
10.4.3.at your risk and cost.
10.5.The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.
10.6.In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
10.7.Most of the Goods are covered by the manufacturer’s guarantee for a minimum of 12 months. Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
10.8.If we agree that the Goods are faulty, we will:
10.8.1.refund the cost of return carriage;
10.8.2.repair or replace the Goods as we choose.
10.9.If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
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